Back Office Process

A highly streamlined back-office operations can increase your productivity and promote the overall efficiency of the system. It can even lead to high customer satisfaction. However, it is distracting and a costly affair if you try to manage everything on your own

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Back Office processes and operations are critical to run a business smoothly but it can become overwhelming and keep your resources occupied endlessly. It also keeps you away from focusing your core business activities and forces you to devote extra time and resources to it.

We have developed specific custom solutions for various businesses that have allowed our team to become experts in reaching optimum operations level in zero lead time and start.

Our Services

Workflow Management Workflow Management

Workflow Management

We automate, manage, and streamline your mundane workflow processes like annual reports, marketing surveys, newsletter production, PDF documents, editorial calendars, newsletter and flyers dissemination, etc.

Customer Service Customer Service

Customer Service

Ensure that your customers receive an uninterrupted product/service support through our well-established communication channels like chat support, call centers, ticketing systems, emails, and call support.

Finance & Accounting Finance & Accounting

Finance & Accounting

Simplify your day to day finance-related operations like invoicing, financial reports, eCommerce order reconciliation, updating financial software like QuickBooks, NetSuite, etc. Additionally, we also employ our automation expertise in subscription operations of newsletter/magazine/email. It helps cut costs and gives more clarity to decide your future marketing strategy.

Remote Team Operations Remote Team Operations

Remote Team Operations

Offload your tasks like year-end, month-end repetitive documentation, coordination with print vendors, data mining, data entry, billing and invoicing reports, etc. to save time and optimize in-house resources.

Inventory Management Inventory Management

Inventory Management

We specialize in managing product details for your eCommerce store, ERP or any other application or platform. This involves updating the pricing, stock status, offers, coupon codes, financial codes, online authentication, updating subscription details, etc. in quick turnaround time.

Analytics Reports Analytics Reports

Analytics Reports

We generate insightful reports and documents using data analytics, SEO, Sales tools like Google Analytics, Matamo, HotJar Ahrefs, SEMRush, etc. which are based on your customer behavior and interaction with the product that can help you take a strategic decision about your business.

Why Choose Us

  • Certified Back Office Experts
  • Zero Lead Time
  • A back office team that understands your business needs
  • Client-centric timezone work culture
  • Structured and timely communications since we work as a remote team
  • Updated use cases of the latest technologies and frameworks
  • Accommodative to the budget constraints

Tech Capabilities

QuickBooks Salesforce HubSpot MailChimp Drip ConstantContact
Eloqua Informz ASP.Net PHP CodeIgniter Laravel
Magento Wordpress Drupal MySQL Microsoft SQL Server

Case Studies

Indexing Solution for portal with large recipe data
Indexing Solution for portal with large recipe data

Customer developed Web Portal and indexed over 1.5 million recipes - this portal acts as a search engine to find all your recipes in cookbooks, magazines and blogs. It is also...

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Workflow, Workorder and Internal Communications Platform for award winning advertising agency in Hollywood, USA
Workflow, Workorder and Internal Communications Platform for award winning advertising agency in Hollywood, USA

The client is an award-winning advertising agency specializing in print, a/v, motion, and interactive campaigns for the entertainment industry (Hollywood). The client is having a business...

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Time to make the most of the global talent pool
Time to make the most of the global talent pool

The first prime minister of Singapore and a great visionary, Lee Kuan Yew, when he quoted the above, he had envisioned the immense potential that lay ahead in terms of global outsourcing. To generate electrifying results,...

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Best Practices for Successful Data Migration
Best Practices for Successful Data Migration

This very famous quote by Clive Humby, a British mathematician, clearly depicts the importance of data for a company or for that matter the entire digital world itself.

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Why Support & Maintenance is Critical for Your Product Lifecycle
Why Support & Maintenance is Critical for Your Product Lifecycle

“Change and evolution are permanent.” Everything around us is changing and evolving over time and so is the case with the technology, the market and in fact the client’s needs as well. As we all know...

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Engagement Models

We understand each business is unique and looking for flexibility and looking for solutions catering to address their specific needs.

Ace Infoway promises well-defined engagement models to ensure that together we can maximize the benefits because we know the best model for your business needs.

Fixed Price Project

Fixed Price Project:

It is ideal to use when you have a well-defined project scope, requirements as well as deadlines for the solution or application that you wish to develop.

  • Fixed Timeline
  • Minimal project risk
  • No hidden costs
  • Transparent progress monitoring
Long Term FTE Model

Long Term FTE Model:

If you are looking for Multiple Projects, PDLC.

  • Easy Scale Up & Down
  • Knowledge Continuity with Dedicated resources, Monthly Billing
  • Product Development, Multiple applications development possible
  • Works as your own remote team
  • Opt for a large team & varied skills PM, Software Developers, DevOps, QA...
Time and Material

Time and Material:

When you do not have enough work or the tasks come up infrequently, the resources are provided on an hourly, daily or weekly basis, based on your needs. This model is suitable mainly for support and maintenance contracts or projects requiring Adhoc tasks.

  • No Long term commitment
  • No fixed costs, Pay as you go
  • Get your needs covered
Hire Dedicated Software Developer

Hire Dedicated Software Developer:

This enables you to select the best from our enriched resources. You get optimum quality software development solutions at affordable prices exclusively working on your project.

  • Easy accessibility
  • Saves time and cost
  • Unique selection process of Screening, Interview, Assignment & Pilot project
  • Acts as your extended team member

Let’s Get Started